TERMS AND CONDITIONS FOR RESELLERS: 

ORDER
Orders ​ are placed by logging in as a reseller on our website www.trikem.se. or via email to order@trikem.se. During our opening hours, 7am-5pm Monday-Friday, you can also call in your order at +46 (0)40-94 40 10. Please have your customer number handy.
 
DELIVERY 
For Swedish retailers we normally ship your order within 48 hours and you can expect delivery within 5 business days. For international retailers we normally send your proforma invoice within 48 hours and once we receive your payment, your order will be shipped within 24 hours. Delivery is not notified unless you specifically request this as it is an additional service. In the event of delivery obstacles, for example when no one is on site to receive the shipment at the specified delivery address, incorrectly specified address, etc., the customer will be charged the actual fees that the freight company charges in relation to this. 

Packages that are not collected are not covered by the right of withdrawal or return and freight and other additional fees, according to the freight company's current price list, will be charged to the customer. 

Delivery free of charge from our warehouse. 
Transport is at the buyer's own risk. Any transport damage must be reported immediately to the freight company's driver and a damage report must be drawn up with pictures and information about the nature and extent of the damage. In the event of other damage that is not visible upon delivery, please email a report within 2 working days to order@trikem.se with pictures and information about the nature and extent of the damage. 

PAYMENT 
For Swedish retailers, deliveries are made against invoice unless otherwise agreed.

After an approved credit check, we ship against invoice. After the due date, late payment interest of 18% of the invoice amount is charged. Statutory fees are charged for payment reminders and debt collection requests. The invoice is sent separately on the same day but no later than 3 working days from the time the order leaves our warehouse. The invoices are sent by email or by post if Trikem has been notified of this. In the event of a missing invoice, the customer is responsible for contacting Trikem as soon as possible to avoid additional fees in connection with the reminder being sent out.

International retailers pay in advance against a proforma invoice. 

RIGHT OF RETURN 
Returns of goods are not approved without prior consent. Returns approved by us must be accompanied by a delivery note number. Incorrectly shipped goods or goods with manufacturing defects are credited with the price on the day of delivery or we send new products. 

Other returns approved by us are credited with the invoice amount minus 10% plus shipping costs. 

SHIPPING FEE & SHIPPING COSTS 
An administration fee of 50 sek for orders under 500 sek will be charged. 

For Swedish retailers: Unless otherwise agreed, the free shipping limit is 3,500 sek. For orders below this, shipping of 120 sek will be added. 

For orders to be sent abroad, other shipping charges apply. 

EUR pallets are charged 180 sek/pallet. If you are part of the pallet exchange system, please return with your pallet customer number. 

PACKAGING 
If a package is requested to be broken, 15% will be added. 

VALUE ADDED TAX 
Added to all prices. 

Reservation for currency fluctuations.